Most dealings between solicitors and clients are conducted in an efficient and satisfactory way. However, occasionally problems can arise and when this happens it is important that solicitors deal with the situation efficiently and in accordance with the Solicitors (Client Communication) Regulations 2008.
The Client Complaints Committee is continuing with its series of seminars to assist the profession in understanding the types of complaints received by the Society. It suggests practical ways to avoid complaints arising and outlining procedures to effectively manage complaints when they are received from clients.
This session will be delivered by Catherine Heyes, Director – Peter Bowles & Co.
Catherine moved into general practice following her qualification as a solicitor, with a particular focus on property law. She now specialises in all aspects of residential and commercial conveyancing. She joined Peter Bowles & Co. Solicitors in 2017, and was appointed as Director and Head of Property Law in 2020.
Catherine is a member of the Law Society of Northern Ireland’s Conveyancing and Property Committee.
