Many dealings between solicitors and clients are conducted in an efficient and satisfactory way. However, occasionally problems can arise and when this happens it is important that solicitors deal with the situation efficiently and in accordance with the Solicitors (Client Communication) Regulations 2008.
The Client Complaints Committee is continuing with its series of seminars to assist the profession in understanding the types of complaints received by the Society. It suggests practical ways to avoid complaints arising and outlining procedures to effectively manage complaints when they are received from clients.
This session will be delivered by Julie Ann Osborne, CMG Cunningham Dickey Solicitors. Julie Ann joined CMG Cunningham Dickey in March 2018 as a Partner, having worked in two respected rural practices for the previous 15 years. She specialises in all property matters including residential and commercial conveyancing, farms and land transfers, development land purchase and site sales. She acts for a number of residential developers. Julie Ann is a Trust and Estate Practitioner having completed her STEP Diploma and gained Excellence Awards and the highest marks in her year group. She deals with Wills, Enduring Power of Attorney, Trusts, Probate, Inheritance Tax Planning and Controllership Orders. Julie Ann is Deputy Chair of the STEP NI Committee and is a member of the Elder Law Group. Julie Ann is a committee member of the Non-Contentious Business Committee in the Law Society of NI. Julie Ann is currently a member of the Judicial Advisory Group looking at Vision 2030 for the court system with a special interest in the Probate office and Office of Care and Protection. Julie Ann deals with Partnership Disputes, especially farming partnerships. She is also a member of the Agricultural Law Association and took part in a series of talks in conjunction with Rural Support, providing information to farming families on succession planning.
