The vast majority of dealings between solicitors and clients are conducted in an efficient and satisfactory way. However, occasionally problems can arise and when this happens it is important that solicitors deal with the situation efficiently and in accordance with the Solicitors (Client Communication) Regulations 2008.
The Client Complaints Committee is continuing with its series of seminars to assist the profession in understanding the types of complaints received by the Society. It suggests practical ways to avoid complaints arising and outlining procedures to effectively manage complaints when they are received from clients.
This session will be delivered by Janice Spence, Partner at Donaldson McConnell Solicitors.
Janice is the Partner who deals exclusively with all family and matrimonial cases. She is a longstanding member of the Guardian Ad Litem Panel, Children’s Order Panel and a Collaborative Lawyer, as well as a member of Council for the Law Society of Northern Ireland. She sits on several committees including the Client Complaints Committee, the Family Law Committee, the Education Committee and the Professional Conduct Committee.
